Privacy Policy

This Privacy Policy explains how Heru Loop LLC ("Heru Loop", "we", "us", or "our") handles personal information when you visit this website, contact us, request a consultation, or work with us on a technology engagement.

Heru Loop provides product strategy, design, software engineering, AI integration, consulting, maintenance, and related professional services. This website is a company website, not a consumer marketplace or self-service SaaS product.

We may collect information you provide directly, including your name, business email, optional phone number, company, role, project description, product stage, budget range, preferred contact method, meeting details, files or messages you send, and records related to proposals, contracts, invoices, payments, and support.

When you use the website, limited technical information may be generated, such as IP address, browser and device information, referring pages, timestamps, security logs, and basic website interaction data. We only describe analytics or advertising data here if those tools are actually introduced.

We use personal information to respond to enquiries, assess projects, schedule meetings, prepare proposals, deliver and support services, administer contracts and payments, protect our systems, comply with applicable obligations, improve our website and operations, and maintain business records.

We do not sell personal information. We do not use contact-form information for unrelated advertising without an appropriate basis or permission.

Depending on your location and the context, we process information to take requested steps before a contract, perform a contract, pursue legitimate business and security interests, comply with legal obligations, or act with consent where consent is required. The applicable basis depends on the specific activity and law.

We may use reputable providers for hosting, email, scheduling, collaboration, infrastructure, security, accounting, and project delivery. Our current scheduling experience uses Calendly and may connect to Google Calendar and Google Meet when you choose to book a meeting.

If online payments are introduced, payment information will be handled by the payment provider identified at checkout, such as Stripe or Paymob only when configured. Heru Loop does not intend to store full payment-card numbers or card security codes on this website. Payment providers process payment data under their own terms and privacy notices.

We may share information with personnel and contractors who need it for the engagement, service providers acting for us, professional advisers, or public authorities when required by law. Information may also be transferred as part of a genuine corporate transaction, subject to appropriate safeguards. We do not disclose client information publicly unless authorised.

Heru Loop works with international clients and providers. Information may therefore be processed in countries other than your own. Where applicable law requires it, we use contractual or other recognised safeguards appropriate to the transfer.

We retain information only for as long as reasonably necessary for the purposes described here, including enquiry follow-up, engagement delivery, contractual, tax, accounting, dispute, security, and legal recordkeeping needs. Retention periods vary by record type and applicable obligations.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. These rights can be subject to legal exceptions and identity verification. To make a request, email contact@heruloop.com.

We use reasonable administrative, technical, and organisational measures designed to protect information. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Our services and website are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from children through this website.

We may update this policy as our services, providers, or legal obligations change. The date above shows the latest revision.

Privacy questions and requests can be sent to contact@heruloop.com. General correspondence can be sent to contact@heruloop.com.