Service Payment and Refund Policy

This policy explains Heru Loop's general approach to payments, cancellations, and refund requests for custom professional services. It is not a fixed-price store policy.

The signed proposal, master services agreement, statement of work, invoice, or payment schedule for your engagement controls if it differs from this policy.

Depending on the engagement, fees may include paid discovery or consultation fees, project deposits, milestone payments, hourly fees, monthly retainers, maintenance fees, support fees, invoice payments, approved expenses, or another structure documented in writing.

Invoices identify the service, currency, amount, purpose, due date, and relevant client, project, milestone, or invoice reference. Payments must be made by the stated deadline and using the approved method. Bank, processor, currency-conversion, tax, or transfer costs are allocated as stated in the applicable agreement.

A deposit may reserve delivery capacity, fund onboarding or discovery, and authorise work to begin. Unless a signed agreement states otherwise, work completed, capacity already reserved, committed third-party costs, and accepted deliverables are not automatically refundable.

Milestones are invoiced according to agreed completion, acceptance, or calendar triggers. Hourly and retainer work is billed using the agreed rate and reporting period. Unused retainer capacity, rollover, minimum commitments, and notice periods are governed by the written engagement terms.

Requests outside the approved scope may require a change request, revised estimate, added time, or separate payment. Client delays in feedback, access, content, approvals, or dependencies may affect schedules and reserved capacity without cancelling payment obligations already incurred.

Where permitted by the applicable agreement and law, Heru Loop may pause work, withhold unaccepted deliverables, revise schedules, recover reasonable collection costs, or terminate an engagement when an invoice remains overdue. We will not place payment-provider secret credentials in frontend code.

Cancellation must follow the notice and termination terms in the signed agreement. Amounts due may include work performed, reserved time, non-cancellable commitments, transition support, and approved expenses through the effective termination date.

Refund eligibility is reviewed case by case against the signed scope, work delivered, time and capacity used, third-party commitments, payment status, and applicable law. This website does not promise automatic refunds, a universal 30-day guarantee, or refunds merely because project priorities changed.

If a refund is approved, its method, deductions, and processing timing will be confirmed in writing.

If Heru Loop enables an online provider such as Stripe or Paymob, the provider displayed during payment processes the transaction under its own terms. Heru Loop does not store full card details on this website. Currently supported public payment providers: none configured on this website.

Send invoice or payment questions to contact@heruloop.com with the client or invoice reference. Do not send full card details by email.